Public statements, such as those in advertising or on labelling, made by the trader, the producer or their representative about the goods must be accurate and can also be taken into account when deciding if the goods are of satisfactory quality The description, price, condition of the goods, fitness for purpose, appearance and finish, safety, durability and freedom from minor defects are all important factors when considering quality.
If repeat performance of the repair or service fails to resolve the problem (perhaps it is impossible or it cannot be carried out within a reasonable time or without causing you significant inconvenience) then you are entitled to a price reduction, which can be as much as a full refund This should be carried out within a reasonable time, without significant inconvenience and at no cost to you If you are dissatisfied with the way your vehicle has been repaired or serviced (because it has not been carried out with reasonable care and skill or the trader failed to complete the work in line with information they gave you beforehand) then they must perform the service again - for example, carry out a further repair.
Service (covers vehicle repairs and routine servicing) - key remedies: If the time has not been fixed then the service must be completed 'within a reasonable time' Sometimes the contract will fix the time that a service must be completed by. the service must be carried out within a reasonable time.You are required to pay only a 'reasonable' price for the service that a trader provides unless the price (or the way in which the price is worked out) is fixed as part of the contract reasonable price to be paid for a service.Any information you take into consideration before you agree the contract or if you make a decision about the service after the contract is made will also form part of the contract Anything said or written down by a trader (or someone acting on their behalf) about themselves or the service forms part of the contract. information about a trader or service is legally binding.A trader must carry out the service to the same or similar standard to that which is considered acceptable within the vehicle repair industry the service must be carried out with reasonable care and skill.Service (covers vehicle repairs and routine servicing) - key rights: This law gives you rights and remedies against the trader if the service you receive is below the standard you are entitled to expect and if any parts fitted as part of the service or repair fail to meet your expectations, possibly because they are faulty. When you take your vehicle to a garage for a routine service or for faults to be repaired you are making a legally binding contract, which is covered by the Consumer Rights Act 2015. See the guide 'Buying from business premises: on-premises contracts explained' for more information on these Regulations. Knowing your legal rights will help you deal with any problems that may arise.Īn important element of the contract is that a trader must give you certain pre-contract information as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Most traders are reputable and honest, but there are some traders that will carry out poor quality repairs and servicing at a high price, or charge you for work that has not been carried out. This guide gives information on the legal rights and remedies you have and includes practical examples to explain what you can do if things go wrong.Ī vehicle is an expensive purchase so it makes good sense to maintain it and hopefully prolong its life by having it regularly serviced. When you take your vehicle to a garage for a routine service or for faults to be repaired you are making a legally binding contract. This guidance is for England, Scotland and Wales